If you are using Cases to track internal requests, wouldn’t it be great if users could just use a custom view to see where the cases they submitted stand? Well with this neato little hack, you can, in less than 5 minutes.
- Create a custom formula field, My Request, that is “True” when the current user and the requesting contact have the same email address. No need to add it to page layouts
- Create a view with the filter criteria of your new “My Request” field = True, that’s it.